I am facing a lot difficulties while dealing with different kinds of people everyday. Approaching different people involves different types of conversation. These people includes clients, colleagues, neighbours, customers, audiences and even families. To overcome these hardships, planning on how to communicate with them will always improve the outcome. To have an effective communication is about getting right on the perceptions, interpretations and values.
I always consider on the purpose of the conversation before I start off to approach the person. What are the results that I would like to accomplish? What are the assumptions or limiting beliefs that I have towards this person?
Right before starting the conversation, make sure that the person has given the permission to start the conversation. I will always begin with the starter such as "Can I be honest with you?" or "Do you allow me to have a word with you, I have to be brutally honest to you". Always frame the questions in a positive way. Constantly reminding myself of what I want to gain from the conversation. IT IS NOT ABOUT MAKING THE PERSON WRONG, but only to reach a common understanding on the perceptions, interpretations and values. Always be open and having the attitude of discovery against the person. Learn to listen what is actually coming out from their point of view. Listen more and talk less, as the wise man said, "we have two ears and one mouth".
Lastly, move on after the conversation and focusing on "What's next?". Always after the conversation, determine the action to be taken and move on from the conversation in order to ensure the conversation is a purposeful one.
In short, the following steps are the ways of how I handle difficult conversation:
1. Plan on the strategy.
2. Visualise the outcome.
3. Asking for permission.
4. Positive conversation starter.
5. Listen more than talking.
6. Reaching the gain.
7. What's next?
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